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Delete a customer organization in Control Hub
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Feedback?You can permanently delete your organization in Control Hub. All data will be lost. This is irreversible.
Before you delete your organization
Read through the following information before you begin the deletion process.
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Partners can’t delete organizations for their customers. Only customer administrators can delete their own organizations.
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The ability to delete your organization depends on your permissions and how your organization is configured. For example, you can’t delete your organization if Directory Sync is enabled.
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If you have a free Webex account, follow these steps to delete your account.
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If a trial is still active, then you must cancel that trial before you can delete the organization.
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Organizations that haven't had any activity for 60 days are automatically deleted.
Deleting your organization will result in data loss and is irreversible.
Deleting your organization permanently deletes all information associated with your organization, including data for all users. Data such as Webex App messages and files, and all Webex Meetings data including Webex Meetings URLs and meeting recordings, will be lost.
Deleting an organization may fail with an HTTP 409 Conflict response, and you may encounter one or more of these errors. Resolve these conditions to delete the organization.
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Org cannot be deleted as it has linked sites.
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Org cannot be deleted as it has active subscriptions or licenses.
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Org cannot be deleted as Directory Synchronization is enabled.
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Org cannot be deleted as it has more than one user.
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Org cannot be deleted as it has more than one managed by relationship.
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Org cannot be deleted as it has managed orgs.
Delete your organization
If you're a full administrator of an organization with only free subscriptions, a pop-up is shown when you sign in that gives you a choice to either Delete Organization or Remind Me Later.
You get an error if you try to add users who used their email address to create a trial account. The users have to delete their organization first before you're able to add them to your organization.
Before you begin
You need to delete any active trials before you can delete your organization.
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Sign in to Control Hub, then under Management, select . |
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In the Delete Organization from Cisco's identity system section, click Delete Organization. |
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In the Delete Organization window, check all the boxes to acknowledge that you're aware that you’re deleting users and that this choice is irreversible. |
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Click Delete Organization. |
